If you are not completely satisfied with any part of your order, please contact our Customer Service Department at +1 506 857-0499 to speak with a Customer Service Representative.

We give each customer’s concerns individual attention and will provide you with the instructions for making your return or exchange. Please contact our Customer Service Department at +1 506 857-0499 within 30 days of delivery so the exchange, refund, or credit transaction can be arranged. You may also email us at info@prelam.com for instructions.

• Returned merchandise must be unused (resellable condition) and in original packaging.
• Custom items are not returnable.
• We reserve the right to not accept damaged returns.